Shipping Policy

All orders ship Monday through Friday, excluding federal holidays within the United States. If you have any questions, please contact our customer service department at Info@jameschristiancosmetics.com or call us at 844-iBotox-Now (844-426-8696)

 

COVID-19 SHIPPING UPDATE

Our site is still open for business! We have a high volume of orders and we're working to ship them as fast as we can.

To keep our team safe, we're limiting the number of people in our warehouses, which means your delivery may be delayed.

You can check the status through the tracking link in your shipping confirmation email. And of course, our Customer Service team is here to help!

Email: info@jameschristiancosmetics.com

Call: 844-iBotox-Now (844-426-8696)

Toll-Free Line

Hours: 7:00 AM EST2:00 AM EST, 7 days a week, excluding holidays

 

Shipping Information

We offer Priority and Express Shipping options on all U.S. merchandise orders.

Shipping Costs & Delivery Times

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.

  

Hawaii, Alaska & Puerto Rico

For shipments to Hawaii, Alaska, and Puerto Rico we offer 2 Day and 1 Day shipping services. We regret that we are unable to ship restricted items to Hawaii, Alaska, or Puerto Rico.

 

P.O. Box

If you are shipping to a U.S. P.O. Box, we offer UPS SurePost service.

 

International Shipping

We are working to setup international shipping relations for all our products. We will keep our customers updated as to when international order services will be made available. 

  

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via UPS SurePost service. Due to military handling time, delivery to some destinations may take up to 21 days.

 

Multiple Shipping Addresses

At this time, we can only ship to one address per order.  

Restricted Hazardous Items (Hazmat)

For shipments to Hawaii, Alaska, and Puerto Rico we offer 2 Day and 1 Day shipping services. We regret that we are unable to ship restricted items to Hawaii, Alaska, or Puerto Rico.

 

Business Days & Holidays

All orders ship Monday through Friday, excluding federal holidays within the United States. For Standard 3 Day, 2 Day and 1 Day Shipping: orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day; otherwise it will be processed the next day.

Packages do not ship from our fulfillment center on the following holidays:

  • New Year's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

 

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a package tracking link. To track an order on shop.jameschristiancosmetics.com, sign in to access My Account that will contain your order information. You may also contact James Christian Cosmetics Customer Service to track your order.

For more information or questions, please contact JCC Customer Service via email info@jameschristiancosmetics.com or via phone at 844-iBotox-Now (844-426-8696)

Toll-Free Line Operating hours are 7:00 AM EST - 2:00 AM EST, 7 days a week, excluding holidays.

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